One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting come bundled with a one-hour response guarantee, which suggests that no matter what enquiry or difficulty you may have, we’ll always be there to assist you. In reality, it seldom takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client support team representatives will be at your service 24x7, even on weekends and public holidays, which goes to say that you will always get immediate support. We realize precisely how expensive time can be, so by the time we reply to your e-mail or trouble ticket, we will have looked into the issue and, in case we haven’t sorted it out, we will provide you with more information about what you need to do on your end, when the circumstances demand this. With our support services, you can be certain that there will be someone to help you out instantaneously, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we realize precisely how vital it is to receive prompt assistance, we guarantee that you will never have to wait for more than 1 hour to receive an answer to any support ticket that you submit through your semi-dedicated server CP. In reality, you’ll seldom need to wait for more than twenty to thirty minutes and this applies to any query regardless of its nature – general, technical or billing. What’s more, our technical and customer support team is working 24x7x365, so even if you send a ticket during national holidays, you’ll always get an immediate reply, which will contain the answer to an inquiry, the solution to a predicament or the details necessary to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever have to spend a day awaiting a reply like you would with other hosting companies.