In case you’ve got a website, a problem could always appear and it does not automatically have to be connected to the web hosting service. For instance, something could go wrong when you bring an app up to date or some crucial data may be modified or deleted unintendedly. Irrespective of what the nature of the problem is, you will need to get in touch with the respective support staff and request them to restore a backup or to assist you in fixing the problem that you’re having. How promptly they’ll do that will predetermine the amount of time that your websites will be inaccessible. For certain sites such as social networking websites or e-shops, a continuous outage can too often mean losing customers and money. With this in mind, it’s very important for you to use the services of a web hosting company that offers not only a good client care service, but also a prompt one.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting come bundled with a one-hour response guarantee, which suggests that no matter what enquiry or difficulty you may have, we’ll always be there to assist you. In reality, it seldom takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client support team representatives will be at your service 24x7, even on weekends and public holidays, which goes to say that you will always get immediate support. We realize precisely how expensive time can be, so by the time we reply to your e-mail or trouble ticket, we will have looked into the issue and, in case we haven’t sorted it out, we will provide you with more information about what you need to do on your end, when the circumstances demand this. With our support services, you can be certain that there will be someone to help you out instantaneously, irrespective of what time of day or night it is.