Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting feature an integrated support ticket system, which is an indivisible part of our custom-created Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the same location – invoices, files, e-mails, tickets, etc., avoiding the need to log in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with a couple of mouse clicks without ever leaving your Control Panel. During the process, you can pick a category and our system will offer you a variety of educational articles, which will give you additional info and which may help you solve any given issue even before you post a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you wish to get in touch with our customer care staff representatives, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different technical support platform as you will have to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without any efforts and to browse through older tickets using a smart search box. Moreover, you’ll be able to check the applicable knowledge base articles that our system will present you with depending on the problem category that you select for your new ticket. You can accomplish all of these things without signing out of your Hepsia Control Panel at any time, which suggests that if you face any predicament or have an inquiry, you can touch base with our support engineers and solve the specific problem in less than 60 minutes via one single platform.