If you have purchased a web hosting package and you’ve got some enquiries in regard to a specific feature/function, or if you’ve come across some issue and you require assistance, you should be able to touch base with the respective technical support staff. All web hosting companies deploy a ticketing system no matter if they provide other means of contacting them along with it or not, since the best way to solve an issue most often is to submit a ticket. This form of communication makes the replies sent by both sides simple to follow and allows the client support staff members to escalate the situation in the event that, for example, a sysadmin must interfere. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you must use no less than two separate accounts to get in touch with the client support team and to actually manage the hosting space. Incessantly switching between the accounts may sometimes be a burden, not to mention the fact that it takes quite a lot of time for the majority of web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting feature an integrated support ticket system, which is an indivisible part of our custom-created Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the same location – invoices, files, e-mails, tickets, etc., avoiding the need to log in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with a couple of mouse clicks without ever leaving your Control Panel. During the process, you can pick a category and our system will offer you a variety of educational articles, which will give you additional info and which may help you solve any given issue even before you post a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.