The customer support that you will get from your cloud web hosting provider is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical issue with a current account. Timely and correct information about a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine hosting supplier not from some reseller. If you purchase a hosting account via a company that doesn't own its servers and it can't access them directly, it is likely that you'll wait for a day or two so as to have a reply to your question, therefore your sites may stay offline for a long time. However, a provider that offers different means of communication and has a support crew that is available at any time can assist you right away and help you decrease or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of getting assistance right away, that's why our cloud web hosting services come with 24/7 support and various ways of contact. In case you do not have an account yet, you can give us a call or come on our live chat and speak with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up ordering a service which you can't use. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it requires more analysis. In contrast to the majority of providers out there today, we reply to all the tickets within an hour, so you will not need to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we offer feature 24/7 customer and tech support, so no matter what problem you experience, you're able to contact us and we'll help you quickly. Our guaranteed reply time for every email or support ticket that you open through your Hepsia web hosting Control Panel is only one hour; typically the reply time hardly ever is more than 20 minutes. We also have phone support with multiple local numbers internationally and a live chat, so that you're able to get in touch with us and receive additional info about our services even if you do not have an account yet. We can assist you with any question or a difficulty you have - payment methods, plan specifications, e-mail configuration, website hosting account settings, and so on. If you employ our services, you will never have an issue where you have to wait for a couple of days to get a problem resolved like you may need to do with many other service providers.

24/7 Customer Support in Dedicated Hosting

All dedicated server plans that we offer include 24/7 support via numerous means of communication and with a 1-hour max answer time guarantee. If you want to find out more about the plans or you have some billing or general questions, you're able to call one of the local numbers we have globally or you can use our live chat service and talk with a live representative. For entirely technical matters that need the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail, as all these channels are more appropriate to keep track of a certain problem. The response time for them rarely exceeds 30 mins, which means that you can forget all about having to wait for a whole day in order to get help. The support service is available for all of the server-related matters, including the pre-installed software. When you'd like to receive support for third-party apps, you may consider ordering the Managed Services upgrade that we supply with all the packages.