Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Reply Warranty

  • Each ticket you submit to our technical assist crew will be handled in up to 1 hour. All normal problems are going to be taken care of asap. Yet, if the help request you have sent requires the aid of a capable technician, we are going to send the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Expert Client Support Service

  • We provide you with 7 days a week customer support via a super–fast ticket application incorporated into your Control Panel. You could contact us at any time about any of the applications that come pre–installed on the virtual server, such as the chosen OS, the server management panel and our custom produced Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • An in–depth and routinely updated collection of articles is incorporated into our in–house built Control Panel. It includes quick tips about how to carry out all the necessary site control duties. The Help section provides comprehensive how to article tutorials and step by step video courses. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.