Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Each support request you submit to us will be responded to within maximum 60 min. If your trouble ticket or email calls for additional assistance from a sysadmin, we’ll forward it and leave a comment to notify you that your issue is being examined. If you make use of our Administration Services package, all of the server administration tasks included there will be executed at a time that suits you.
A Topflight Customer Care Service
We will be at your disposal 24/7 to answer any inquiries that you may have related to our Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require assistance tackling server management procedures, you can have a look at our Administration Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and restarting procedures, as well as installation and problem troubleshooting procedures
A User–Friendly Help Section
Our Control Panel has been installed by default for every Linux dedicated hosting server. Among its characteristics is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most help articles have video versions that demonstrate all the operations that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Control Panel.